COFFEE & RETAIL 

DELIVERY 

What happens if there's been a delivery mishap to my order? 

Give us a shout at hello@bettrbarista.com and our staff will reach out to you to help resolve this.

How can I track my orders & payment?

Delivery tracking: 

- Most deliveries will be sent via singpost and therefore will not have any tracking 

- During checkout, additional delivery options (2-3 working days courier and same day delivery) are available as an add-on (which will have courier tracking)

How long will it take for my order to arrive after i make payment?

Orders via: 

Singpost 

- 2-5 working days2-3 days courier 

- 2-3 working dayssame day courier 

- within same day - pertaining that the order was placed before 3pm 


Orders may be delayed for a few reasons: 

- Awaiting fresh batch of coffee beans to be roasted 

- Out of stock - we will update client 

- Public holiday / weekends

How do you ship my orders?

Orders will be sent via Singpost unless other delivery options have been selected. Some orders may be sent by courier as per our discretion.

What is the minimum order for free delivery?

The minimum order for free delivery within Singapore is SGD 50.

PAYMENT

What are the possible payment methods?

Credit or Debit card via PayPal.

Can I cancel my order after making payment?

Give us a shout at hello@bettrbarista.com and our staff will reach out to you to help resolve this.

Can I pay cash upon receiving my orders?

We only fulfill orders once payment has been received in full.

RETURNS

What are the possible payment methods?

Credit or Debit card via PayPal.

Can I cancel my order after making payment?

Give us a shout at hello@bettrbarista.com and our staff will reach out to you to help resolve this.

Can I pay cash upon receiving my orders?

We only fulfill orders once payment has been received in full.

OTHERS

Can I collect my purchases myself? 

Yes - Self collection is available at our coffee academy. Alternative arrangements at our other retail branches may be arrange, give us a shout at hello@bettrbarista.com and our staff will reach out to you to help arrange this

Can I order 1kg coffee beans?

Currently we only package our coffee beans in 250g bags.

Can I request my coffee to be ground and packed?

Yes, give us a shoutout at hello@bettrbarista.com and our staff will reach out to you to help resolve this.Kindly note that we will be opening up sealed bags from our roastery to assist with the grinding and re-sealing and as such, there might be a slight weight loss due to the grinding process.