COFFEE & RETAIL 

DELIVERY 

How do you ship my orders?

Islandwide contactless delivery will be available from 8 April to 1 June 2020 - deliveries are made daily from Mondays to Fridays (except Public Holiday), between 10am to 6pm.

How long will it take for my order to arrive after I make payment?

All orders will be sent out within 3-5 working days. However, delivery may be delayed for a few reasons:
- Awaiting fresh batch of coffee beans to be roasted
- Out of Stock
- Public Holiday / Weekends

Islandwide contactless delivery will be available from 8 April to 1 June 2020 - deliveries are made daily from Mondays to Fridays (except Public Holiday), between 10am to 6pm.

How can I track my orders & payment?

There will not be any delivery tracking, but you may email us at hello@bettrbarista.com to check on the status of your orders and payment.

What happens if there's been a delivery mishap to my order? 

What is the minimum order for free delivery?

The minimum order for free delivery within Singapore is SGD 50. We have reduced it to SGD 30 and will be extending this promotion till 1 June 2020.

PAYMENT

What are the possible payment methods?

Credit or Debit card via PayPal.

Can I cancel my order after making payment?

Can I pay cash upon receiving my orders?

We only fulfill orders once payment has been received in full.

RETURNS

Can I cancel my order after making payment?

SUBSCRIPTIONS

How does the subscription process work? 

With every coffee subscription, you'll receive a 250g of freshly roasted coffee beans at the interval of your choosing. We currently offer subscriptions at 1, 2, 3 or 4 week intervals (frequency), and you are also able to specify the number of bags you'd like per delivery (quantity) - if you'd like more! This is a recurring order with no binding period, and you will have the flexibility to edit the subscription based on your coffee consumption level.


Subscribers receive 10% savings off the regular price of the item and complimentary local shipping via regular mail.  


Note: To register for your subscription service, kindly make your payment using a registered PayPal account. Using the PayPal Express Checkout option will only result in a one-time transaction/order.

Can I have multiple ongoing subscriptions? 

Yes, you can manage subscriptions independently from each other on your account page.

Can I subscribe to more than 1 bag of coffee per delivery? 

Yes, you can specify the number of bags you'd like per delivery by toggling the quantity when you subscribe.

How much does it cost? 

The indicated subscription price is per 250g bag of coffee beans, inclusive of complimentary regular local shipping (non-registered Singapore Post with no tracking).

When will I be billed?

Your card will only be charged on the automated charge date, based on your subscription frequency. A reminder email will be sent 3 days prior to the next charge date to confirm your next coffee delivery. For example, if your delivery frequency is every week, we'll bill you every 7 days from the last charge date.

How do I change my next charge date, quantity of next order and/or subscription frequency?

We understand your routine can change and your coffee consumption may vary. You can easily change your setting by logging into your account and click "Manage Subscriptions" on the My Account page. Click "Edit" to change next charge date, change product quantity and/or change delivery schedule. Alternatively, you may drop us a note at hello@bettrbarista.com for assistance.

When is the latest I can make changes to my next order? 

You can reschedule your next coffee delivery and also adjust the subscription frequency and quantity as long as it is before the the charge date. Once payment has been made, we will proceed with roasting and delivery. You may email us at hello@bettrbarista.com to check on the status of your subscription.

Can I pause or skip my next subscription delivery? 

You can either reschedule the next charge date to suit your requirements or drop us a note at hello@bettrbarista.com for assistance. 

What is the shipment schedule for subscriptions? 

Once subscription payment has been made, all orders will be sent out within 3-5 working days.

Delivery may be delayed for a few reasons:
- Awaiting fresh batch of coffee beans to be roasted
- Out of Stock
- Public Holidays / Weekends

Am I bound to any subscription time frame? 

No, you may cancel your subscription if you no longer wish to receive your order. 

OTHERS

Can I collect my purchases myself? 

We have suspended the option of self-collection for orders during the COVID-19 period. Islandwide contactless delivery will be available from 8 April to 1 June 2020.

Can I order 1kg coffee beans?

Currently we only package our coffee beans in 250g bags.

Can I request my coffee to be ground and packed?

Yes, grind options (Whole beans, French Press, Filter and Espresso) are available for our coffee beans in 250g bags - you can toggle the grind when you place order.

Kindly note that we will be opening up sealed bags from our roastery to assist with the grinding and re-sealing and as such, there might be a slight weight loss due to the grinding process.