FAQ


PAYMENT

What are the possible payment methods?

Payment can be made using Credit or Debit Cards. Alternative payment methods like Paypal and Paynow are also supported. 

We're in the midst of exploring other payment methods as well, so stay tuned!

Can I pay cash upon receiving my orders?

We do not accept Cash On Delivery payments. We only fulfill orders once payment has been received in full.

My gift card/promo code isn't working.

Drop us a line at ask@bettrbarista.com along with your gift card/promocode information and we'll look into it.

EXCHANGE, RETURNS & REFUNDS

Can I cancel my order after making payment?

Give us a shout at ask@bettrbarista.com to cancel your order. Orders can only be cancelled if they have not been shipped out for delivery, your cancelled order will be refunded to you only in the form of a promocode to use towards your next order. 

I want to change an item on my order.

Drop us a line at ask@bettrbarista.com to let us know which item you would like to change. Items can only be changed if they have not been shipped out for delivery.


If your new item is of lower value, the difference will be refunded to you in the form of a promocode to use towards your next purchase only. If the new item is of a higher value, you will need to top up the difference.

I received my Cold Brew order but I would like to exchange for a different Cold Brew type.

Cold Brew items are not applicable for exchange, returns, and refunds for food safety reasons. 


You may change your Cold Brew type in your next order, or alter your Cold Brew subscription to change the type of Cold Brews you receive in the future.

Help! My ordered items are not working properly/damaged.

Drop us a line at ask@bettrbarista.com along with photos and/or videos of the issue. We will investigate the matter and get back to you with the next steps.

Help! My beans delivered were not ground/wrongly grinded.

Give us a shout at ask@bettrbarista.com and we will reach out to arrange for an exchange.

I have an issue with my order made on a 3rd Party Platform, what can I do?

For orders made outside of BettrCoffee.com, the refunds and exchange process will be as detailed by the respective platforms. 


For orders made via Shopee, Lazada, Qoo10: Please reach out to us on via the chat function on the platform.

For orders made via Fairprice Marketplace, Grab, Pandamart: Please reach out to the platform's help desk.

SUBSCRIPTIONS

How does the subscription process work? 

With every coffee subscription, you'll receive a 250g of freshly roasted coffee beans at the interval of your choosing. We currently offer subscriptions at 1, 2, 3 or 4 week intervals (frequency), and you are also able to specify the number of bags you'd like per delivery (quantity) - if you'd like more! This is a recurring order with no binding period, and you will have the flexibility to edit the subscription based on your coffee consumption level.


Subscribers receive 10% savings off the regular price of the item and complimentary local shipping via regular mail.  


Note: To register for your subscription service, kindly make your payment using a registered PayPal account. Using the PayPal Express Checkout option will only result in a one-time transaction/order.

Can I have multiple ongoing subscriptions? 

Yes, you can manage subscriptions independently from each other on your account page.

Can I subscribe to more than 1 bag of coffee per delivery? 

Yes, you can specify the number of bags you'd like per delivery by toggling the quantity when you subscribe.

How much does it cost? 

The indicated subscription price is per 250g bag of coffee beans, inclusive of complimentary regular local shipping (non-registered Singapore Post with no tracking).

When will I be billed?

Your card will only be charged on the automated charge date, based on your subscription frequency. A reminder email will be sent 3 days prior to the next charge date to confirm your next coffee delivery. For example, if your delivery frequency is every week, we'll bill you every 7 days from the last charge date.

How do I change my next charge date, quantity of next order and/or subscription frequency?

We understand your routine can change and your coffee consumption may vary. You can easily change your setting by logging into your account and click "Manage Subscriptions" on the My Account page. Click "Edit" to change next charge date, change product quantity and/or change delivery schedule. Alternatively, you may drop us a note at hello@bettrbarista.com for assistance.

When is the latest I can make changes to my next order? 

You can reschedule your next coffee delivery and also adjust the subscription frequency and quantity as long as it is before the the charge date. Once payment has been made, we will proceed with roasting and delivery. You may email us at hello@bettrbarista.com to check on the status of your subscription.

Can I pause or skip my next subscription delivery? 

You can either reschedule the next charge date to suit your requirements or drop us a note at ask@bettrbarista.com for assistance. 

What is the shipment schedule for subscriptions? 

Once subscription payment has been made, you can look forward to receiving your coffee in your mailbox within 4-7 working days.


Delivery may be delayed for a few reasons:
- Awaiting fresh batch of coffee beans to be roasted
- Out of Stock
- Public Holidays / Weekends

Am I bound to any subscription time frame? 

No, you may cancel your subscription if you no longer wish to receive your order. 

OTHERS

Can I order 1kg coffee beans?

Currently we only package our coffee beans in 250g bags.

Can I request my coffee to be ground and packed?

Yes, grind options (Whole beans, French Press, Filter and Espresso) are available for our coffee beans in 250g bags - you can toggle the grind when you place order.

Kindly note that we will be opening up sealed bags from our roastery to assist with the grinding and re-sealing and as such, there might be a slight weight loss due to the grinding process.