COFFEE & RETAIL 

DELIVERY 

What happens if there's been a delivery mishap to my order? 

Give us a shout at hello@bettrbarista.com and our staff will reach out to you to help resolve this.

How can I track my orders & payment?

Delivery tracking: 

- Most deliveries will be sent via singpost and therefore will not have any tracking 

- During checkout, additional delivery options (2-3 working days courier and same day delivery) are available as an add-on (which will have courier tracking)

How long will it take for my order to arrive after i make payment?

Orders via: 

Singpost 

- 2-5 working days2-3 days courier 

- 2-3 working dayssame day courier 

- within same day - pertaining that the order was placed before 3pm 


Orders may be delayed for a few reasons: 

- Awaiting fresh batch of coffee beans to be roasted 

- Out of stock - we will update client 

- Public holiday / weekends

How do you ship my orders?

Orders will be sent via Singpost unless other delivery options have been selected. Some orders may be sent by courier as per our discretion.

What is the minimum order for free delivery?

The minimum order for free delivery within Singapore is SGD 50.

PAYMENT

What are the possible payment methods?

Credit or Debit card via PayPal.

Can I cancel my order after making payment?

Give us a shout at hello@bettrbarista.com and our staff will reach out to you to help resolve this.

Can I pay cash upon receiving my orders?

We only fulfill orders once payment has been received in full.

RETURNS

What are the possible payment methods?

Credit or Debit card via PayPal.

Can I cancel my order after making payment?

Give us a shout at hello@bettrbarista.com and our staff will reach out to you to help resolve this.

Can I pay cash upon receiving my orders?

We only fulfill orders once payment has been received in full.

SUBSCRIPTIONS

How does the subscription process work? 

With every coffee subscription, you'll receive a 250g of freshly roasted coffee beans at the interval of your choosing. We currently offer subscriptions at 1, 2, 3 or 4 week intervals (frequency), and you are also able to specify the number of bags you'd like per delivery (quantity) - if you'd like more! This is a recurring order with no binding period, and you will have the flexibility to edit the subscription based on your coffee consumption level.


Subscribers receive 10% savings off the regular price of the item and complimentary local shipping via regular mail.  

Can I have multiple ongoing subscriptions? 

Yes, you can manage subscriptions independently from each other on your account page.

Can I subscribe to more than 1 bag of coffee per delivery? 

Yes, you can specify the number of bags you'd like per delivery by toggling the quantity when you subscribe.

How much does it cost? 

The indicated subscription price is per 250g bag of coffee beans, inclusive of complimentary regular local shipping (non-registered Singapore Post with no tracking).

When will I be billed?

Your card will only be charged on the automated charge date, based on your subscription frequency. A reminder email will be sent 3 days prior to the next charge date to confirm your next coffee delivery. For example, if your delivery frequency is every week, we'll bill you every 7 days from the last charge date.

How do I change my next charge date, quantity of next order and/or subscription frequency?

We understand your routine can change and your coffee consumption may vary. You can easily change your setting by logging into your account and click "Manage Subscriptions" on the My Account page. Click "Edit" to change next charge date, change product quantity and/or change delivery schedule. Alternatively, you may drop us a note at hello@bettrbarista.com for assistance.

When is the latest I can make changes to my next order? 

You can reschedule your next coffee delivery and also adjust the subscription frequency and quantity as long as it is before the the charge date. Once payment has been made, we will proceed with roasting and delivery. You may email us at hello@bettrbarista.com to check on the status of your subscription.

Can I pause or skip my next subscription delivery? 

You can either reschedule the next charge date to suit your requirements or drop us a note at hello@bettrbarista.com for assistance. 

What is the shipment schedule for subscriptions? 

Once subscription payment has been made, we roast-to-order at our dedicated roasting facility on the following Monday/Tuesday. All orders will be shipped out within 3-8 working days. For public holidays, there may be delay.

Am I bound to any subscription time frame? 

No, you may cancel your subscription if you no longer wish to receive your order. 

OTHERS

Can I collect my purchases myself? 

Yes - Self collection is available at our coffee academy. Alternative arrangements at our other retail branches may be arrange, give us a shout at hello@bettrbarista.com and our staff will reach out to you to help arrange this

Can I order 1kg coffee beans?

Currently we only package our coffee beans in 250g bags.

Can I request my coffee to be ground and packed?

Yes, give us a shoutout at hello@bettrbarista.com and our staff will reach out to you to help resolve this.Kindly note that we will be opening up sealed bags from our roastery to assist with the grinding and re-sealing and as such, there might be a slight weight loss due to the grinding process.